Protecting Your Personal Details on our Website
Last updated: November 2013
The Website is brought to you by Malti Trading Limited and it's associated companies, including but not limited to Shimal Trading. Malti Trading Limited believes that it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and will not do. You should read this policy in conjunction with the Website Terms and Conditions.
When we first obtain Personal Data from you, or when you take a new service or indicate interest in / purchase a product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other products or services. You can normally do this by ticking a box on a contact form or at the time of creating an account. You may change your mind at any time by emailing us at firstname.lastname@example.org indicating your preference for being contacted.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your ethnic origin. Our policies regarding collection of personal data and the use thereof are outlined below.
We may collect Personal Data about you from sources including,
- From you when you agree to take a service or indicate interest in a product or purchase a product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and possibly your bank details.
- From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
- From documents that are available to the public, such as the electoral register.
Using Your Personal Information
- Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
- To help us to identify you when you contact us.
- To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
- To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
- To allow us to carry out marketing analysis and customer profiling (including using transactional information), conduct research, including creating statistical and testing information.
- To help to prevent and detect fraud or loss.
- To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
- To keep you up to date with our member benefit scheme under which, as part of your membership benefits, we will give you membership information and details of discounts and offers we negotiate from time to time on behalf of our members. If you do not wish to receive this benefit, please write to our Data Protection Manager at the address given in clause 7 below.
- We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
- We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
- We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
- If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
- If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
- In connection with any transaction which we enter into with you:
- We, and other companies in our group or associates, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
- If you provide false or inaccurate information to us or if we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
- If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at email@example.com.
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information (if applicable). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
- It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
- If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
- Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
Cookies are small data files which are temporarily stored on your computer's hard drive every time you visit a website. Although there are lots of different types of cookies, every single one tracks user behaviour to help make your overall experience quicker, easier and more efficient. Cookies cannot harm your computer and do not contain any personal or private information.
- The different types of cookies that could be used on the website and why we use them,
- Functionality Cookies: These cookies enable you to purchase products on our website and use our 'favourites' functionality, which enables you to save your favourite products for access at a later date / visit. This type of cookie also covers our 'share' functionality with social media sites including Facebook and Twitter.
- Analytics Cookies: These cookies are used to measure and analyse how customers are using our website. We use this information to improve yourcustomer experience on the website.
- Marketing Cookies: We use Marketing Cookies to identify how you are reaching us. This information helps us gauge the relevance and effectiveness of our marketing.
- Preference Cookies: These type of cookies enables our website to remember preferences you make such as your username, location and language. This saves you time, as it means you don't have to manually enter information every time you visit.
How do Cookies work?
- Session Cookies: Session Cookies exist temporarily while you are reading and navigating the website. Once you have closed the page, your web browser will normally delete all Session Cookies. Please check your own browser to modify any settings related to these cookies.
- First-Party Cookies: First-Party Cookies track behaviour within the confines of the strandofsilk.com website. They help us to offer you improved functionality and a smoother customer experience.
- Third-Party Cookies: Third-Party Cookies are set outside of the website. (For example, Google Analytics uses Third-Party Cookies to provide us with information on visits to and from our website).
- Persistent Cookies: A Persistent Cookie will outlast your session on the website. In this sense, Persistent Cookies remember your behaviour. For example, a Persistent Cookie will store your details to prevent the laborious task of re-entering the same information every time you visit us, save the contents of your shopping bag if you leave the website and have not purchased, etc.
- Turning Off Cookies in Different Browsers: The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
- Our Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
- We exclude all liability for loss that you may incur when using these third party websites.
- If you would like access to the Personal Data that we hold about you, you can do this by emailing us at firstname.lastname@example.org or writing to us at the address noted above. There may be a nominal charge of £100 to cover administrative costs.
- We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at email@example.com or write to us at the address above to update your Personal Data.